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#Frequently asked questions
Here you will find a list of the most frequently asked questions.
How long take the delivery?
We use standard shipping wich means that your order is mostly delivered in 1-4 weeks due to the current high demand.
We will ship your order within 24 hours of purchase to speed up the delivery process.
Should there be any questions or problems with your order, we are available around the clock.
We will ship your order within 24 hours of purchase to speed up the delivery process.
Should there be any questions or problems with your order, we are available around the clock.
How can I pay
You can pay easy via PayPal or credit card
Is the checkout secure?
We use industry standard SSL encryption to protect your details.
Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
Why am I being charged for delivery on my order when it states standard delivery is free?
You get free shpping from a shopping ammounce of 50€
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk mail.
Why does it not tell us on the website that the parts will be delivered by the branch?
Our products are shipped from different warehouses and locations and unfortunately it is not always technically possible for us to integrate them.
Can I collect from a local store?
We only run an online shop to keep product costs as low as possible
Do you deliver on Weekend?
The delivery takes place in the working days from Monday to Friday. Under certain circumstances, your delivery may also be delivered on a weekend day.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer a VAT discount to non EU customers?
We are not shipping outside the EU