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Refund Policy
Refund Policy
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day .
To exercise your right of withdrawal, you must inform us ( ) by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
Design Instructions:
Insert one of the following text blocks enclosed in quotation marks:
a)
in the case of a service contract or a contract for the supply of water, gas or electricity, if they are not offered for sale in a limited volume or quantity, of district heating or of digital content not supplied on a tangible medium: "of the conclusion of the contract.";
b)
in the case of a contract of sale: ", on the date on which you or a third party other than the carrier and indicated by you took or has taken possession of the goods.";
c)
in the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately: ", on the date on which you or a third party other than the carrier and indicated by you took or has taken possession of the last of the goods.";
d)
in the case of a contract for the delivery of goods in several partial consignments or pieces: ", on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or piece.";
e)
in the case of a contract for the regular delivery of goods over a fixed period of time: ", on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods."
The withdrawal period is fourteen days from the day .
To exercise your right of withdrawal, you must inform us ( ) by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
Design Instructions:
Insert one of the following text blocks enclosed in quotation marks:
a)
in the case of a service contract or a contract for the supply of water, gas or electricity, if they are not offered for sale in a limited volume or quantity, of district heating or of digital content not supplied on a tangible medium: "of the conclusion of the contract.";
b)
in the case of a contract of sale: ", on the date on which you or a third party other than the carrier and indicated by you took or has taken possession of the goods.";
c)
in the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately: ", on the date on which you or a third party other than the carrier and indicated by you took or has taken possession of the last of the goods.";
d)
in the case of a contract for the delivery of goods in several partial consignments or pieces: ", on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or piece.";
e)
in the case of a contract for the regular delivery of goods over a fixed period of time: ", on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods."
Insert your name, address and, if available, your telephone number, fax number and e-mail address.
If you give the consumer the choice of electronically filling in and submitting the information about his withdrawal from the contract on your website, insert the following: "You can also electronically fill in and submit the model withdrawal form or another clear statement on our website [insert internet address]. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail)."
In the case of sales contracts in which you have not offered to collect the goods yourself in the event of cancellation, insert the following: "We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier."
If the consumer received goods in connection with the contract:
a)
Insert:
-
"We will pick up the goods." or
-
"You shall return or hand over the goods to ... us or to [insert here the name and address of the person authorized by you to receive the goods, if applicable] without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The time limit is met if you send the goods before the end of the period of fourteen days."
b)
INSERT:
-
"We will bear the cost of returning the goods.";
-
"You shall bear the direct cost of returning the goods.";
-
In the case of a distance contract, if you do not offer to bear the cost of returning the goods and the goods cannot be returned normally by mail due to their nature: "You shall bear the direct cost of returning the goods in the amount of ... EUR [insert amount]."; or, if the cost cannot reasonably be calculated in advance: "You shall bear the direct cost of returning the goods. The costs are estimated to be no more than approximately ... EUR [insert amount]." or
-
If, in the case of a contract concluded away from business premises, the goods cannot be returned normally by post due to their nature and have been delivered to the consumer's home at the time the contract was concluded: "We will collect the goods at our expense."; and
c)
insert: "You must pay for any loss in value of the goods only if that loss in value is due to handling of the goods that is not necessary for checking their quality, characteristics and functioning."
In the case of a contract to provide services or supply water, gas, or electricity, if not offered for sale in a limited volume or quantity, or district heating, insert the following: "If you have requested that the services or supply of water/gas/electricity/district heating [delete as appropriate] start during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract. "